Return & exchange policy
The goal at RPGShow is creating high-quality full lace human wigs. We understand that sometimes a wig may not be suitable for a customer, or a mistake is made while ordering, which is why we provide a comprehensive and fair exchange and return policy.
Below are the details:
We are more than happy to accommodate exchanges and returns of lace wigs that have not been cut, tampered or altered. Since human hair wigs are a hygienic hair product. We take matters of hygiene and public safety seriously, due to this we do not allow used items to be returned for the safety of all of our clients.
Please ensure the first contact within 7 working days once received.
(Once beyond 7 working days, we won't offer free exchange or free return service)
(Please keep a good contact during this period)
All wigs except for cap construction and cap size can be freely exchanged
(In the event the customer made an error in choosing cap construction or cap size,we may charge a $30 restocking and handling fee.)
Custom wigs will be charged for the marking of this merchandise if they want to return this wig , please contact customer service for more details.
We only provide one -time complimentary exchange service, a $30 restocking and handling fee will be charged for the second exchange.
Clearance wigs are not eligible for return or exchange.
Return & exchange process
Please contact our RPGshow service representatives within 7 days of receipt of your wig via email.
Please indicate the reason or reasons you want to exchange or return your wig, please attach any applicable pictures.
Our customer service representatives will process your return/exchange request within 1-2 business days. (except for holidays and vacations) After the return/exchange request has been authorized, our customer service will send you a Return &Exchange address to send your unit to.
Please ship wig back to the address we provide you, please include the order number. You're also responsible for the return shipping charge, which is about $8-$12 for U.S. customers.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
For customers outside of the US, we suggest you ship your package by postal express, which will be a little cheaper than FedEx, Ups, DHL and etc.
Please do email us the tracking number to [email protected] after you have shipped your package.
Our customers can enjoy a one -time complimentary repair service for their unit within three months of purchase(except some man-made serious damage). If you wish to have your wig repaired after 3 months, you will be charged a fee based on the repair that needs to be done. Please contact our customer service team for more details.
Please contact our customer service before returning wigs because we need to make sure whether it can be repaired.
Most repairs take 36-40 business days
You are also responsible for the return shipping charge which is about $8-$12 for U.S. customers.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information (such as name; address; phone number; e-mail address; credit card number; gender; language preference; and merchandise category preferences) that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Changes to our policy
Online Policy Only