WIG BUYING GUIDE
- How to measure your head for a wig?
- How do I choose the right lace wig cap construction?
- Why RPGshow Tinted Transparent Swiss Lace
- Cap size
- Hair color chart
- What is the yaki texture and what is the difference between yaki and silky?
- How to choose a appropriate length of the wigs?
- What are bleached knots?
- What is a widow’s peak and natural hairline?
- Will the lace wig have a natural look?
- What is pre-plucked lace wig?
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What is a full lace wig?
Our full lace wigs are all hand made with a lace cap. They are manufactured with thin lace sewn on top of the cap. Individual hairs are then sewn onto the thin lace. Each lace wig has lace all around the unit which will need to be cut prior to securing the wig to your head. You will need to cut along the hairline around your entire head. By doing so, you will be able to wear your hair anyway you like. You can even style ponytails, updos, etc. Once the wig is successfully applied, it will appear that all the hair is growing directly from your head!
What is a lace front wig?
Lace front wig is hand-made with lace front cap & machine weft at back.
Lace front wigs are manufactured with a thin lace that extends from ear to ear across the hairline.
When you receive the wig, the lace will be quite long in the front. Cut and style according to your preference, as you will need to apply adhesive along the front of the wig. Once the wig is applied, you will still have a full wig with a very natural appearance
How to make a wig?
When we make a 100% density full lace wigs, our workers should secure 80k - 90k hair stand onto the wig cap. And the whole procedure would take about 30-40 business days.
How long can I expect the wig to last?
The life of your wig will depend on your use and care of it. If handled properly, it should last you 6 months to a year and even longer depending on your handling and use.
What is the difference between human hair and synthetic hair?
There are Two ways to tell the difference between human hair and synthetic hair.
Human hair does not burn easily and will curl when put close to fire. Synthetic hair has the opposite effect. Synthetic hair has a plastic smell, while human hair smells just like your own natural hair. After burning, human hair will turn to ash while synthetic hair melts into a sticky ball.
· Color and style:
Synthetic hair typically cannot be re-colored or restyled. Human hair is much more versatile. Synthetic hair cannot be re-colored and restyled while human hair is way more versatile.
How to measure your head for a wig?
In order to buy the lace wigs which can perfectly fit you, you should take your measurements carefully. Before you start pin hair as flat and as tight as possible before taking the measurements. This will eliminate bulges that distort the contour of your head.
2. Front to Nape: Measure from hairline at center of forehead straight back over crown to center of hairline at nape of neck.
3. Ear to Ear across forehead: At front of ear, measure from hairline at base of sideburn, up across the hair line along forehead to same point in front of other ear.
4. Ear to Ear over top: Measure from hairline directly above the ear across top of head to the hairline directly above the other ear.
5. Temple to Temple round back: From temple to temple across the back of head.
6. Nape of Neck: Measure the width of hairline across the nape of the neck.
How do I choose the right lace wig cap construction?
When it comes to lace wigs, there are many different types of cap constructions, and they all have their advantages and drawbacks. Which one you choose depends on a variety of factors. Below are some examples of the most common ones, including their advantages and disadvantages. You can use this as a decision guide when placing a custom order.
We have 5 styles of caps:
This lace cap is convenient for wearing and securing for application without glue (or with a little glue) so as to be very suitable for customers who are allergic to glue.
Glue-less cap is user friendly because it comes ready to wear and more versatile. Besides, it does not require the use of adhesive (glue) while wearing.
As the glueless lace wigs are secured by combs/pins, if not properly secured, it is easy for the wig to slip or slide away.
6" lace in front and machine weft at back, in front is handmade. Very natural hairline in front.
No need to adhere the nape of the wig (you onlyneed to glue it/ or secure it down from ear to ear), A great option for beginners.
High ponytail is not available with this cap, and you can only part it as far as the lace panel extends.
Full lace cap with stretch in crown can be adjusted in crown.
Great for beginners who are unsure of their measurements! Hair can be worn up in a high ponytail.
Needs to be glued down.
Full lace cap with ear to ear stretch can be adjusted in Circumference.
Great for beginners who are unsure of their measurements!
Wearing the hair up in the areas above the ear may be a problem. Needs to be glued down.
This cap style doesn't have stretch. It can be used by women with no or scarce hair. This cap style has lace all around the perimeter and allows you to wear your hair in updos and high ponytails. And when glued down, it will give you a natural hairline all around the perimeter. It can be parted anywhere throughout the unit.
Great for styles that require the hair to be free parted.
This cap is not recommended for beginners who are unsure of their measurements. Needs to be glued down.
This cap type contains a piece of silk (usually located in the front centre of the cap and 4*4 in size) through which individual hairs are injected.
Invisible knots in the area of the silk base, which gives a more realistic illusion that the hair is growing directly from your scalp.
The color of the silk base could possibly not match the color of your own scalp completely.
Why RPGshow Tinted Transparent Swiss Lace
RPGshow's bold and eye catching wigs are made with Tinted Transparent Swiss Lace. Swiss lace is a high quality material sourced from Europe that is super thin, undetectable and resilient. With our specially developed tint, the transparent lace on our RPGShow units are tinted to blend perfectly with different skin tones for an absolutely flawless and natural wear. Being of higher quality, real Swiss lace is much more expensive, even ten times the price, when compared with other lace in the market. Please be sure to carefully check the quality of the lace when you come across businesses promoting their lace as Swiss Lace.
RPGshow ultra soft Swiss Lace is made with super thin, undetectable and resilient Nylon fishing-line material. With special process structure, RPGshow Swiss lace blends into the skin for a more flawless and invisible appearance.
|front to nape||14"||14.5"|
|ear to ear across forehead||12"||13"|
|ear to ear over top||12.5"||13"|
|temple to temple round back||14.5"||15.5"|
|nape of neck||5"||6"|
Hair color chart
What is the yaki texture and what is the difference between yaki and silky?
The yaki texture is a result of the process we do to your wig that adds a micro kink to the hair strands to mimic ethnic hair that is relaxed and/or textured. The silky straight hair texture is the natural state of the Indian Hair as it comes from the donor. If you are Caucasian, we recommend you choose silky texture.
How to choose a appropriate length of the wigs?
What are bleached knots?
By this, the knot will be a lighter and the whole lace wig will look more natural similar as its own natural hair. On dark color hair, we suggest you to use this procedure. The lace wig with bleached knots will also look natural.
What is a widow’s peak and natural hairline?
A Widow's peak is M shaped hairline or Pointed Hairline. For this, your front hairline makes the shape of a M or comes down in a point above forehead.
A natural hairline is a straight hairline. For this, the hair is growing out of scalp straightly above forehead.
Will the lace wig have a natural look?
Yes, our wig has a natural looking hairline with baby hair.
when you wear the lace wigs correctly according to our user guide, the hairline will have a natural look, just similar as your own hair growing from your scalp.
All of our full lace wigs can be parted anywhere.
Our inventory wigs all have baby hair around the perimeter, baby hair all around the perimeter which makes the lace wig have a more natural looking.
You can wear your wig in a high ponytail once you secure the wig around the entire perimeter of your head. You will need a cap construction that is made with lace around the perimeter, for example, a full lace wig is very suitable for a high ponytail style.
What is a pre-plucked lace wig?
In order to make the hairline to get a much natural looking, we have plucked the hairline. You needn’t do too much extra work on the hairline. Because the hairline will just look like your own. See the pictured difference below.
NO BABY HAIRS, MELT THAT LACE | Detailed Tutorial
Natural Hairline, No Baby Hairs Needed I Messy Wavy Bob I RpgShow
Bouffant Wave Human hair Lace Front Wigs - selena001
Hair Color - Natural Hair Color
Hair Length - 13 Inch
Hair Texture - Silky
Hairline - Pre-plucked hairline
Lace Color - Light Brown
Cap Construction -cap-B. Lace front wig cap (200% Density)
Cap size: size-1 (circumference 21.5" - 22")
Wig Cap Color -Brown
The PERFECT BOB FOR SPRING | No baby hair needed and Beginner Friendly Tutorial RPGSHOW
Bouffant Wave Human hair Lace Front Wigs - selena001
Hair Color - natural hair color
Hair Length - 13 inch
Hair Texture - Silky (Non-Yaki)
Lace Color - Light Brown
Cap Construction - cap-B. Lace front wig cap (200% Density)
Cap Size - size-1 (circumference 21.5" - 22")
What Lace?! No Baby Hair Melt Down | Extremely Detailed | RPGShow
Hair Color - Natural Hair Color
Hair Length - 16 Inch
Hair Texture - Silky
Hairline - Pre-plucked hairline
Hair Density - 200% Heavy
Lace Color - Light Brown
ap Construction - cap-B. Lace front wig cap
Cap Size - size-1
Wig Cap Color – Nude
How to make a lace wig look natural?
1. You want to start by brushing all of your hair back and making sure it is laid down flat.
2.Put your stocking cap over your head. After brushing the wig, place it on your ahead, on top of the stocking cap.
3. Spray a light mist of water on the parting area to slick it down. Afterwards, tie it down with a scarf. It is even better if you tie it with a scarf overnight.
4. Slide the wig combs that are attached to the wig into your head to ensure a snug fit.
5.For a more natural appearance, bring out some of your hair around the edge to blend well with the front of the wig. You can also create a line coming from the lace onto your real scalp to make this area look as realistic as possible.
6. Then use concealer or powder that is the same shade of your scalp. Don't focus the concealer too much on the line of the demarcation between your hair and the lace wig. It is better to focus on the lace and your scalp, because when you are focusing too much on that line, it will obvious be too wiggy.
7. Then you want to lay the edges down with your mousse or a light gel you like to use.
Wig tools & accessories
The Wig Essentials for Beginners kit by RPGShow offers everything you need to care for and wear your new human hair wig. Proper care is the key to keep your hair looking its best. All of your essential cleaning and styling products are included. You get a folding wig stand for drying and/or storing and a wig cap to help create a smooth fit. The kit also includes bobby pins and a rat tail comb which is the most convenient way to make your wig realistic and natural.
Tools that can be used before applying a wig:
Bobby Pins: If your own natural hair is very long, you should make it into a pony tail at the back of your head and secure it with bobby pins. Try to keep it as flat a possible.
Polyester Wig Cap: Made of washable, stretchable polyester, this light and cool wig cap lets one feel confident that her own hair is securely held under the wig with no hair showing. The cap also prevents wig slippage. It is one size fits all.
Tools can be used while applying a wig:
Rat Tail Comb: The head is made with durable plastic while the "tail" is sometimes made from metal. It's an awesome comb, definitely an essential tool that everyone needs.
- The "tail" can be used to section and part hair.
- It does a better job on unraveling braids and twists.
Hair Clips: Hair clips can hold all types of hair securely! Very useful tool during the styling or coloring process. Comes in a set of 2.
Elastic Band: There remains the challenge of keeping a wig in place while going about your normal business especially when wearing a glueless lace wig. If you don’t’ like using glue, there is a straightforward and affordable option to ensure that your wig more secured: an elastic band.
The following accessories may work well to maintain and store your wig while it is not in use.
Foldable Wig Stand:
- Foldable, easy to assemble and store - Can be used for daily use and travel.
- Perfect for Air Drying after washing or for storing your wig when you are not wearing it which will help maintain the style and last for a longer time.
- Keeps hair flat
- Keeps your hair from bunching up at the nape of your neck or sides from sleeping and or sweating and frizzing and losing definition.
- Stays out of the way so that you can comfortably sleep and lay on all 3 sides of your head.
- Aids in keeping style longer.
How to customize a natural hairline on a full lace wig & create baby hairs?
This video will show you how to create baby hairs for a more natural looking hairline
Tools you will need:
- T pins
- Cosmetic razor
Now for the baby hair!
Trim the hair with a small cosmetic razor across the hairline; start with a small, 1-inch section at the center of the forehead. Do not attempt to trim too large a section. It is important to use very small sections.
Apply some edge control and gently brush over the baby hairs along the hairline and into place.
How to fix the lace wig on your head tightly?
Here is a useful tip for you:
Step 1: Prepare a piece of relatively wide elastic band.
Step 2: Take the measurement from ear to ear across the back of head.
Step 3: Whatever the amount of inches is , for example, let’s say 13 inches. Then, you want to take away about 3 inches from that number to figure out how long your piece of elastic band should be.
Step 4: Sew both ends of the elastic or tape near the position of the ears inside the wig cap.
Step 5: Starting with the elastic band first, adjust the wig onto your head. T Make sure it's on and secure.
Step 6: Use the tail of your comb to pull out the hairs left in the front. Pull out as much hair as you would personally like. If you have a widow's peak, always make sure that your widow's peak is showing in the front of the wig so that it gives you a natural hairline.
Step 7: Then you can take whatever makeup, foundation or powder that you use to blend the part. Then you will see that the front is very natural.
How to freely part your wig?
This video shows how to freely part your wig:
1. Part the hair to where you want it to be.
2. Blow-dry the hair from the roots all the way down. Repeat the same method on each part for about 3-5 times until the part is set.
3. There you have a perfect and flat part.??div class="row">
Note: Don't blow-dry the hair when it's all wet, otherwise, it would result in frizzy and matted. We suggest you blow-dry the hair either when it's dry or not fully dry.
How to tame fly-aways hair?
This video shows how to tame flyaways of a wig.
Method 1. Apply Flyaway Tamer evenly on top of your head to prevent short hair from sticking up. Here we use John Frieda Full Repair Touch-Up Flyaway Tamer.
Method 2. Flat iron the short hair to keep it from sticking up. Make sure the heat is appropriate to prevent any heat damage.
Method 3. Put some water and conditioner on fly always. Then wrap with a scarf about 1 hour to flatten the short hair.
How do I straighten a curly wig or bring the curls back?
This video resolves confusion towards our curly wigs whether they can be straightened or reverted back to its original curly style.
In this video, thebrilliantbeauty shows us how she straightens her RPGSHOW curly unit .
Detangling the hair before straightening is vital. You need to comb the hair smoothly and then slowly straighten it with your flat iron.
When the hair was totally straightened, it will go back to curly if you wash it.
Thank thebrilliantbeauty for such a wonderful tutorial.
NOTE: Please DO NOT imitate if you are not experienced. If you do need to straighten a curly wig, please be sure to make it properly cared for beforehand. Otherwise, it may cause hair tangling and breakage.
How to detangle your curly hair unit?
The Proper Way To Detangle The Curly Unit:
What you will need is rat-tail comb, spray bottle and hair conditioner
1. Separate your hair into sections
2. Grab each section in the middle and you want to smooth the bottom hair first by using the pointed end of the rat tail comb. DO NOT USE THE FRONT PART OF THE COMB.
3. Then you want to smooth the whole section from the root to the very end by using the pointed end of the comb. That way, the frizz would be easily detangled.
4. After the smooth job is done, don't forget to fix it and spray your hair with the conditioner mist. Then there you have a beautiful puffy curly unit.
The Wrong Way To Detangle The Curly Unit:
Don't Use a Brush: You don't want to use brush to comb your curly hair unit. With the brush, you can accidentally pull out hairs.
*TIP: Don’t use a wide tooth comb on dry hair. A very wide tooth comb should be used only on damp hair or you may accidentally pull some hairs out.
How do I to wash & lay a straight wig?
1. The very first thing I'm gonna do is make sure have my parting nice and neat.
2. Wet the hair and wash with the shampoo of your choice.
3. Thoroughly rinse the shampoo and apply conditioner all over the hair.
4. Wrap the hair with a towel, or preferably a T-shirt, to gently squeeze out the excess water.
5. Gently detangle the hair.
6. Let the wig air dry.
How to wash & care for a wig with loose curls?
This video will show you guys how to wash & care a loose curls wig.
How do I care for a curly wig?
This video will show you guys how to care a curly wig.
Step 1. Wet Hair
Step 2. Apply Leave-in
Step 3. Add mousse (Separate & Smooth the hair)
Step 4. Apply Gel. Repeat Steps: WATER, Leave-in, Mousse (Optional), Gel (Optional)
Step 5. Diffuse hair (on low heat)
Hair Products in the video, you can shop for them on ebay or Amazon.
|Mixed Chicks Leave-in||Argan Oil Style Mousse||Olive Oil gel|
Can I shower or swim with lace wig on? How can I care it after swimming?
Yes, you can wear your lace wig when swimming.However if you have used an adhesive, make sure that it is water proof
However, your hair may be damaged by chlorine and salt water and these damages cannot be repaired. So, it is suggested not to make your expensive lace wig touched with chlorine or salt water. If you suggest to do this, you should make sure that the hair will be washed and deep conditioned once after your swimming.
How do I style a bob?
1. Comb through your bob.
2. Use a volumising lotion if you have fine hair, if you have thick or hair with a lot of volume, use a small amount of L'Oréal Kérastase Aqua-Oleum to your mid-length and ends.
3. Flat iron the hair all the way down and for the hair at the back, you want to leave 1-3 inches at the bottom to curl them up to your neck direction.
4. To hold the style and create shine, use a light hair spray or shine spray, such as Tigi Head Rush
PS: The wave pattern depends on your personal preference and the hair length.
How do I get side sexy bangs?
Start off by parting the bang into 3-4 sections. Use the curling wand (about 32mm) to roll each section at medium heat and let the curls sit on your head for a few seconds before you release them.
Then, put all the sections together into one and brush them through 4-6 times. Fix the bang with your hand if necessary.
That's it! Perfect Bangs!
We also highly suggest you apply heat protectant before you use the flat iron or curl wand to avoid any heat damage.
Easiest top knot bun tutorial
Tools you need: a paddle brush or a comb, bobby pins, and a hair tie.
1. Pull your hair back into a high ponytail as high on your head as you can make it. Make it as slick as possible, tying all the loose hairs in the elastic hair tie. If your hair is very thick or long, you should probably use two hair bands.
2. Use the bobby pins to secure the ear flaps.
3. Twist the hair into a circular shape around the elastic.
4. Secure the knot with hairpins. Begin from the base of the bun to keep it solidly in place. Then pin in any loose ends that won't sit in the bun of their own accord.
How do I cut my bangs?
Here is an easy way to trim your bangs at home:
1. Visualize where you would like your bangs to hang and gather the desired bang hair to a point in the center of your face.
2. Twist the hair around 2 to 3 times.
3. Cut the desired length using one snip.
4. Comb your bangs and style as desired.
What payment methods do we accept?
We accept credit and debit card, Paypal, Western Union, and Bank Transfer. In order to protect your information, all card payments are processed through Paypal. If you do not have a Paypal account, you can check out through Paypal as a guest.
*For purchases over $1000 (or purchase >=3 items at one time), we only accept Western Union and bank transfer payment methods.
Do you accept payment by installment?
Sorry, we do not offer payment by installment.
How do I get a coupon code?
There are several ways for you to get a coupon code!
- You can get a RPGSHOW coupon code outside of www.rpgshow.com Website (e.g. from any of our promotional websites, and advertisement, etc.)
- All the new registered buyers on www.rpgshow.com will get a coupon code.
- Subscribe to us, you can receive a weekly email of discount coupon.
- Returning customers can take VIP coupon in the account.
- You can get a coupon code after you sent us review.
How do I use the discount coupon?
Fill your discount code on shopping cart page in the Enter Offer Code, then just click APPLY CODE button and redeem your discount.
- If your coupon code turns out to be NOT VALID, please reconfirm that you have entered the correct code! Or the coupon is only available for exclusive category or items!
- Coupons are valid during limited offer time only, so do not wait too long with your purchase!
- If you forgot to use your coupon code on your purchase, please contact us with your order number and promo code ASAP and we'll do our best to take care of it! Coupons can't be applied after your order is shipped out.
How do you deliver the lace wigs and how long will it take to receive my wig after I place an order?
RPGSHOW delivers all lace wigs by FEDEX or DHL.
Here is the time frame for when you can receive your order:
|Type||Straight type||Wavy and curly type||All of them|
|Order confirmed||1-2 working days||1-2 working days||1-2 days|
|Order processing(hairstyle and coloring included)||1-2 working days||3-5 working days||45-48 days for customizing(expedite order:30 days)|
|Delivery time||2-3 working days|
|Total||4-7 working days||7-10 working days||48-53 working days|
Will I be notified when my order is shipped?
When your wig has been shipped, a notification will be sent to the email address you provided; the tracking number will be attached in the email. Then you can check the status of shipment.
Can I change the shipping address when I ordered?
If you want to change your shipping address, you should send email
in stock wigs: in 24 hours
custom wigs: in 15 days
If you don't tell us within the appropriate time, we will ship your order to your initial shipping address, if you cannot receive it we are not responsible for it so please be sure about your shipping address.
Can orders be delivered to a P.O. Box or APO/FPO address?
We are unable to provide delivery to P.O. Boxes, military addresses (APO/FPO address).
Can I place a rush order?
Yes, you can. However, this is only available for custom orders and extra charge shall be paid for the rush orders. Normal production for custom orders is 48-53 working days and rush order is 30-35 working days.
Do you offer overnight delivery?
Sorry, we do not offer overnight shipping currently.
|Country||Order Total||Shipping fee|
|US, UK, Australia, Canada, Germany, France||Order less $89||$15|
|Order over $89||free shipping|
|Others||Order less $100||$50|
|Order over $100||$30|
**Import Duties, Taxes on International Shipments**
Import duties, taxes and charges are not included in the item price or shipping charges. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country; we have no control over such charges and cannot determine what they may be. Customs policies vary from country to country, so you should contact your local customs office for further information regarding any taxes or duties for which you would be liable.
Membership level and exclusive coupons
( unsuccessful orders and refunded amount is not counted )
|Bronze member||Order total more than $300||$30 off||$50 off|
|VIP||Order total more than $1000||$40 off||$60 off|
|Golden VIP||Order total more than $4000||$50 off||$70 off|
|Diamond VIP||Order total more than $10000||$70 off||$80 off|
About the RPGShow Referral Program
What is the RPGshow Referral Program?
The majority of RPGshow customers come from friends'referrals or recommendations. We depend on our customers to spread the word if you are content with Rpgshow products and service. To extend our love back, when your friends complete a purchase using your unique coupon code on our site, you will get 5% commission on every item they buy!
How do I get started?
STEP 1: Sign up! If you're already a RPGshow member, directly <>Sign in!
STEP 2: Go into your account and create your very own unique coupon code.
STEP 3: You can now share this unique coupon code directly with your friends on social media or by email.
STEP 4: You will get rewarded for anyone who uses your unique coupon to make a purchase at RPGshow.
NOTE: Once your application is approved, you will receive an e-mail welcoming you into our affiliate program. It will include all the instructions you need to get started
How much will i earn? How and when do i get paid?
All new affiliates can earn commissions of upto 10% based on your performance. We will pay the referral commission via PayPal in 7 days after your friends receive their new hair. But you may want to take the handling charge from PayPal.
|Base Sales||Commission (%)|
Who can participate?
Just about anybody! Whether you run a large commercial web site, a small personal blog, a non-profit site, or anything in between, you're welcome to apply to join the program.
Does it cost anything to participate?
No! As long as you are active referrers, all you need to do is keep sharing and collect your commissions.
How are sales tracked from my site?
Once your application is accepted, you will be given a unique referral coupon which will ensure that the sales coming from you is properly tracked. You can check your referral sale in the affiliate section of your account.
Order change & cancellation policy
- All stock order information can be freely changed and cancelled within 24 hours;Once beyond that time,some handling fee will be charged.
- All custom orders can change detailed information and be cancelled freely within 48 hours once placing the custom order.
- A 10% handling fee will be deducted off the total for the change or cancellation of custom wigs after 48 hours.
Return & exchange policy
The goal at RPGShow is creating high-quality full lace human wigs. We understand that sometimes a wig may not be suitable for a customer, or a mistake is made while ordering, which is why we provide a comprehensive and fair exchange and return policy.
Below are the details:
We are more than happy to accommodate exchanges and returns of lace wigs that have not been cut, tampered or altered. Since human hair wigs are a hygienic hair product. We take matters of hygiene and public safety seriously, due to this we do not allow used items to be returned for the safety of all of our clients.
- Please within 14 days once received.
(Beyond 7 business days, we do not offer free exchange or free return service)
(Please maintain contact during this period)
- All wigs except for cap construction and cap size can be freely exchanged
(In the event the customer made an error in choosing cap construction or cap size,
we may charge a $30 restocking and handling fee.)
- Custom wigs will be charged for the marking of this merchandise if they want to return this wig , please contact customer service for more details.
- We only provide one -time complimentary exchange service, a $30 restocking and handling fee will be charged for the second exchange.
- Clearance wigs are not eligible for return or exchange.
Return & exchange process
Please contact our RPGshow service representatives within 14 days of receipt of your wig.
Please indicate the reason or reasons you want to exchange or return your wig and please attach any applicable pictures.
Our customer service representatives will process your return/exchange request within 1-2 business days. (except for holidays and vacations) After the return/exchange request has been authorized, our customer service will send you a Return &Exchange address for you to send your unit to.
Please ship wig back to the address we provide you, please include the order number. You're also responsible for the return shipping charge, which is about $8-$12 for U.S. customers.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
For customers outside of the US, we suggest you ship your package by postal express, which will be a little cheaper than FedEx, Ups, DHL and etc.
Please email us the tracking number to [email protected] after you have shipped your package.
Our customers can enjoy a one -time complimentary repair service for their unit within three months of purchase(except some man-made serious damage). If you wish to have your wig repaired after 3 months, you will be charged a fee based on the repair that needs to be done. Please contact our customer service team for more details.
Please contact our customer service before returning wigs because we need to make sure whether or not it can be repaired.
Most repairs take 36-40 business days
You are also responsible for the return shipping charge which is about $8-$12 for U.S. customers.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://allaboutcookies.org/.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud;
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the below common links: COMMON LINKS INCLUDE:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
RPGSHOW does not collect, use, or transfer data to third parties with any data from children under 16. We will immediately delete the data when we learn that we have collected the personal data of a child under 16. If you find any child under 16 years old was registered on our site, please contact us to delete.
Email: [email protected]
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
ACCESSING, MODIFYING, AND DELETING DATA
Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and/or correct inaccuracies in your personal information, request to opt out of communications, and have the personal information deleted, as appropriate. You may contact us and request to access, change, or delete your personal using the below contact methods:
Email: [email protected]
Please do not email your credit-card number or other sensitive information.
ONLINE POLICY ONLY
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by phone at 1-718-701-8214.
How do I purchase a ticket?
To purchase a ticket, you can visit this link and scroll to the section labeled "Book Reservations." From there you can select a date, time, and click the "Reserve Now" button
Are walk-ins allowed?
Tickets are available on a limited basis. Therefore, it is best to reserve your ticket ahead of time to ensure a spot. Walk-ins, who would like to buy tickets at the event, may do so if they are still available. However, people with pre-purchased tickets will be given priority.
Can I bring any guests or children?
Only guests with tickets will be allowed entrance. Please do not bring any extra guests or children.
Are the tickets refundable?
Tickets are refundable up until 48 hours before the event start date on October 20th, 10am. If you would like to change or cancel your ticket, please contact [email protected] as soon as possible.
What are the VIP tickets?
VIP ticket holders are entitled to a VIP shopping experience that includes personalized, one on one consultation services with our master hair stylists. In addition, VIP ticket holders will receive a $100 coupon to go towards the purchase of your wig. In the interest of safety and hygiene, please do not bring used wigs to the venue for a wig application. Only wigs purchased at the boutique or pre-purchased online at RPGShow.comcan be used for your wig application.
What services are included in the wig application?
The wig application will include the application of the wig in addition to basic styling, cutting, and layering of the wig to give you a more personalized wig application. In addition, you can request a glue or glueless application.All VIP ticket holders will be contacted before the event to find out their preferences.
Preparing for the wig application.
If you are to receive a wig application at the event, please come prepared with clean hair that is braided down.
If I purchase a VIP ticket and decide not to purchase a wig, what will happen to my coupon?
For VIP tickets, you are entitled to receive a wig application for your purchased unit. If you decide not to purchase a wig at the event, you can save the $100 coupon and use it on the RPG Show website at a later time.
If I buy a shopping experience ticket, can I upgrade at the event?
VIP tickets are limited so it is possible there will not be an open appointment time for upgrades, however if there is still space, yes you will be able to upgrade your ticket. However, priority will be given to those who have pre-purchased their ticket.
Do I get to pick my stylist before the event?
Ticket holderswill not be allowed to pre-choose a particular stylist before the event as stylists will be assigned to clients at random by RPG staff. All of the master stylists at the event are highly trained and experienced professionals so rest assured you are in great hands!
Can my VIP $100 coupon be used on MyFirstWig units?
Yes, the $100 coupon can be use on any wig purchased at the shop, including the MyFirstWig units.
Can I pre-purchase my wig online using the $100 coupon?
Only wigs on RPG Show.com are available for pre-purchase before the event. The units ordered with your $100 coupon wig would be mailed to you and you would need to make sure to bring the wig with you if you wish to have it applied by our master stylist. Although only RPG Show wigs are available for pre-purchase online, at the event, you can use your $100 coupon on any wigs, including My First Wig units. If you wish to inquire further about buying your unit online, instead of in-store, please contact [email protected]
Whom do I contact if I have any questions about my ticket?
You can contact [email protected] if you have any general questions or concerns about this event.
What payment methods are accepted at the event?
Debit, credit, and cash will be accepted at the event.